Lynda - Innovative Customer Service Techniques torrent

Lynda - Innovative Customer Service Techniques

This Course will be good to the Best for DL within 30 days after has been posed, after that it might not be good DL already, please do me favour to continue seeding to keep this torrent alive.

44m 53s Appropriate for all Jan 26, 2016 | Uploaded in Feb 3, 2016 by 2boweb

Subjects: Business Marketing
Author: Jeff Toister

Companies often want their employees to think outside the box when it comes to great customer service. Managers and frontline employees, in turn, often want to learn new techniques to boost customer service ratings. This course delivers new and cutting-edge research that can be used to take customer service to new levels. Jeff Toister shows how to influence customer perceptions, enhance your "service sense," and build teamwork in order to exceed customer expectations.
Topics include:
• Identifying the most important customer need
• Making wait time more bearable
• Improving your power of observation
• Avoiding directed attention fatigue
• Increasing teamwork


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