Catchers Helpdesk and Ticket System Plugin For WordPress torrent

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E-mail fetching
Your potential clients can reach you via email or by using the contact form. You can respond to emails and your customers will receive immediate replies. Catchers Helpdesk will poll an external POP3/IMAP account on a regular basis, retrieve email messages and convert them to tickets.

Saved replies
Affordable and useful tool for saving you time. You can create saved reply if you answering the same question frequently. They can be utilized in any form of customer communication: from inquiry, to request, to support.

Conversation feed filtering
You can filter all conversations on the ticket page for the easier organization. Filtering Conversations allow you to selectively view conversation messages by author and status.
Private notes
Public comments can be read by anyone who has access to the ticket. You can also add private comments to tickets. These comments are only visible to other agents, not to the ticket requester or any other end-users. Have some fun with your team

Custom fields (not included Add-on)
The most requested feature from our customers! Easily set up additional custom fields on any of your contact form.
Contact form constructor (not included Add-on)
The contact form is fully customisable. You can manage multiple contact forms there. Simple adding via shortcode. Use Google reCaptcha to avoid spam messages