Customer Success Foundations: Onboarding Best Practices https://CourseLala.com Last updated 12/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1001.53 MB | Duration: 0h 45m
Using Customer Success Plans, Smooth Handoffs, and Playbooks to Achieve Onboarding Success and Drive Customer Value
What you'll learn
Understand and communicate the importance of onboarding
Build an iterative and scalable Onboarding Playbook
Create outcome and data-driven Customer Success plan
Collaborate with Sales for a smooth handoff to Customer Success
Requirements
An interest in Customer Success
A desire to build the ideal Customer Experience