Udemy - Service Management Key Performance Indicators and Reporting torrent

Service Management Key Performance Indicators and Reporting
https://DevCourseWeb.com

Video: .mp4 (1280x720, 30 fps(r)) | Audio: aac, 44100 Hz, 2ch | Size: 1.98 GB
Genre: eLearning Video | Duration: 51 lectures (3 hour, 9 mins) | Language: English

Direct, measure and adjust your service organization through KPI's and meaningful reports that tell a story.

What you'll learn

You will learn to set service management objectives and define key performance indicators
You will learn to measure and interpret Performance Indicators. You know how to use reports to measure your KPIs and realization of your objectives.
You will learn to direct, measure and adjust your service organization by setting meaningful goals
You will find out where the gaps in your service organization are and how to address those through continuous improvement initiatives.
You will know how to deal with key performance indicators related to the most important service management processes.
You can set service management goals and objectives and you know how to set and define (critical) performance indicators for your service organization.