Udemy - Intro to GenAI for Customer Journey Mapping and CX torrent

Intro to GenAI for Customer Journey Mapping & CX

https://DevCourseWeb.com

Published 11/2024
Created by Yash Thakker
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English | Duration: 11 Lectures ( 56m ) | Size: 1 GB

Master AI-powered journey mapping, predictive analytics, and personalized CX design using ChatGPT & modern mapping tools

What you'll learn
Create AI-enhanced customer journey maps using ChatGPT and specialized tools to transform traditional mapping into data-driven visualizations
Apply GenAI tools to identify patterns in customer behavior and predict future needs across touchpoints
Design personalized customer experiences using AI-driven insights from journey mapping data
Implement best practices for integrating AI tools into customer journey mapping while maintaining data privacy
Evaluate practical benefits and limitations of AI tools in customer journey mapping processes
Use AI-powered analytics to measure and improve customer touchpoint effectiveness
Build dynamic customer personas using GenAI tools for more accurate journey mapping
Develop strategies for ethical AI implementation in customer experience initiatives

Requirements
Basic knowledge of User Experience and GenAI is preferred.