Lynda - Creating Customer Values torrent

Lynda - Creating Customer Values

1h 57m Beginner Mar 06, 2014 | Uploaded in Sept 13, 2015 by 2boweb

Subject: Business
Author: Jeff Toister

Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, author and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He'll also share ways to find out what your customers really think about your service, and use their feedback to improve.

This course qualifies for 1.75 Category A professional development units (PDUs) through lynda.com, PMI Registered Education Provider #4101.
Topics include:

What is outstanding customer service?
Identifying your customer
Creating a customer service vision
Enhancing likability in person, over the phone, and via email
Actively listening to customers
Going the extra mile
Taking ownership of problems
Diffusing angry customers
Using data to evaluate and improve your customer service

The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc