Udemy - Emotional Intelligence in Customer Service - Strong Relations torrent

Emotional Intelligence in Customer Service: Strong Relations

https://WebToolTip.com

Published 2/2026
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 1h 25m | Size: 2.43 GB

Use EQ to stay calm, show empathy, de-escalate conflict, and build trust, rapport, and loyal customer relationships.

What you'll learn
Identify the 5 components of emotional intelligence and apply them in customer interactions.
Use self-awareness to spot triggers and prevent stress from leaking into tone and behavior.
Apply self-regulation tools (pause, breath, reframe) to stay calm under pressure.
nstrate empathy with active listening, validation, and emotional-cue recognition.
Build rapport quickly using personalization, warmth, and appropriate mirroring.
De-escalate difficult customers without defensiveness and set respectful boundaries.
Use feedback, reflection, and coaching to continuously improve EQ and service quality.
Track EI impact using CSAT, NPS, retention, and sentiment/voice-of-customer data.

Requirements
There are no prerequisites for this course